AI Customer Service Chatbot
An intelligent chatbot to automate customer support and improve user engagement.
Project Overview
The goal of this project was to develop a smart chatbot that could handle common customer queries, freeing up human agents to focus on more complex issues. The chatbot was integrated into the client's website and was designed to learn from interactions to improve its responses over time.
Challenges
The main technical challenge was in the Natural Language Processing (NLP) model. It needed to understand a wide range of user inputs and intents accurately. Ensuring the chatbot had a natural, friendly personality was also a key design challenge.
My Process
I used Google's Dialogflow to build the conversational AI. The backend was a Node.js server that managed the integration with the client's knowledge base. I was responsible for designing the conversation flows, training the NLP model, and writing the backend logic.